We recognise that time is of the essence when it comes to your projects, so we offer a next working day delivery service as standard on the majority of our products*
Order by 3pm for next working day delivery (Excludes Weekends and Public Holidays)
If an order is placed on the weekend, we will dispatch on Monday for delivery to you on Tuesday if in mainland UK. If an order is placed on a Friday it will be with you on Monday.
Deliveries are free over £100 excluding VAT.** We use DX, DHL and Royal Mail as our couriers. Once an order is placed, DX/DHL/RM will contact you (If an email and mobile phone number are supplied).
*Please check the individual product page on estimated delivery times.
**This does not include items shipped direct from manufacturer.
Damages & Discrepancies: All claims for damaged or missing goods must be reported within 48 hours of delivery.
Remote areas: Scottish Highlands, Northern Ireland, Channel Islands and UK Islands such as Isle of Man might be subject to an additional delivery charge depending on the size of the order. If this is the case we will contact you.
These locations will also have a 48 hour delivery service due to distance.
Couriers can deliver up to 8pm but you will have received a timed delivery notification prior to this.
Free delivery does not apply to some products that are required to be delivered by pallet to avoid damage. The cost of this is £100 excluding VAT per pallet. Please note that although every effort is made to try and guarantee a next day delivery for orders shipped by pallet. Sometimes it is a two to three day service.
Free delivery also does not apply to some products over 1.19 metre in length. This is due to the additional costs of shipping products of this size. The cost of this is £25 ex VAT per bundle, with the number of lengths per bundle varying by product. Please note that although every effort is made to try and guarantee a next day delivery for orders for lengths, sometimes it is a two to three day service.
Please note that orders with products over 1.19 metre or requiring a pallet are not sent on DX, DHL or RM. These orders are currently seeing delivery times of 2-3 days.
Order Confirmation
This will be automatically sent to you straight after placing your order, if you don't receive please check your junk inbox to see if it has gone in there.
Delivery Updates
These will be provided via email from us upon despatch and then with tracking details - our couriers will provide timed deliveries so you can arrange to be in within the delivery window without having to wait in all day.
Delivery Carrier
Deliveries will be by Royal Mail, DHL or DX.
Out of Stock Items
If an item you require is Out of Stock on our website, please feel free to contact our sales team and they will be able to provide an expected in stock date.
Deliveries on Requested Days
If you have a particular day you require delivery please write it on the order notes at checkout and our friendly team will arrange & confirm for you.
Aborted Deliveries
If you or the intended recipient are not available when the delivery is attempted a delivery card will be put through your letterbox, or the courier will send a text. Please follow the instructions to rearrange delivery.
Late Deliveries
While we strive to maintain the highest possible standards, there may be occasional circumstances beyond our control that can affect the delivery timeline.
Planning Ahead
Please do not schedule or start any installation work until after you have received your order and checked all goods for any defects or missing parts. This will enable you to resolve any technical questions or to order specific additional fittings if needed. We cannot be held liable for third party delays.
We will make every effort to deliver goods on the date or within the dates quoted, however, such dates are a guideline only and Thomas Electrical Distributors shall not be held liable in any way due to delayed deliveries that are out of our control.
